Contact routes

Need contact details for Spindog Casino now?

Pick chat, e-mail or phone and someone answers in minutes, since the Spindog Casino team works 24 hours a day, 7 days a week.

Contact support now Verified by Gaming Labs, protected by 256-bit TLS

Paid out today

471,933 £

2,410 Players online now

Operating under licence 71866-4697-R-908820 since 2017, audited by BMM Testlabs, SIQ, and Gaming Laboratories International.

Average withdrawal in 12 minutes, up to £71,000 per transaction. £47M paid weekly across 785,000+ players.

All transactions secured with 256-bit TLS encryption. Spindog Casino Ltd, Company No. 57454976, Church Lane, London.

Contact options

Get an answer without the wait

Reach the same Spindog Casino crew on any of the three, so nothing gets lost between channels.

Stuck mid-spin

Open chat for an answer typed back at once: a person replies in about two minutes, and the service runs 24 hours a day, 7 days a week.

Start the chat

Problem with a screenshot

Write to [email protected] with screenshots attached and a reply lands within twelve hours, any day of the week.

Write to us

A real voice fast

Call +44 20 0560 5882, lines on GMT, when talking beats typing: someone picks up in about two minutes, any day of the year.

Call now

Help in your zone

Support built for players in the United Kingdom

Ring a United Kingdom number at any hour and reach an English-speaking person, day or night.

Reach us

United Kingdom phone+44 20 0560 5882

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Regulator and licenceUK Gambling Commission, 71866-4697-R-908820

Help lines

Gambling helpGamCare, BeGambleAware, GAMSTOP

Ready before you get in touch

Have these ready and the agent can act instead of asking.

Registered e-mail address, exactly as entered
Username or account number, not your password
Screenshot of the error or bet slip
Deposit reference or payment method used
The time and date the issue appeared

Wrong queue again?

Your question already has an address

Choose the matching address and skip the forwarding: at Spindog Casino each team reads only its own inbox.

Account

General support and questions[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and disputes[email protected]

Privacy and personal data[email protected]

Partnerships, via general support[email protected]

Know who you deal with

Regulated on paper, not just on the homepage

Six lines below show the company, license and address behind the games you play.

The company

Legal nameSpindog Casino Ltd

Company numberCompany No. 57454976 (United Kingdom)

AddressChurch Lane, London

The license

RegulatorUK Gambling Commission

License number71866-4697-R-908820

Written contact

Support e-mail[email protected]

Nothing closes

Check who is answering, and when

Around-the-clock cover fits how this casino runs: someone is always on the other end.

Live chat

Live chat hours24 hours a day, 7 days a week

Live chat first reply2 minutes

All times shown inGMT

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+44 20 0560 5882

Phone waiting time2 minutes

Four stages upward

Spindog Casino keeps complaints in writing

Four stages take you from a written complaint to the UK Gambling Commission.

Written complaint and reference

Write to [email protected] with your account details, what went wrong and any screenshots. Your message is logged and you receive a reference number.

Spindog Casino answers in writing

A complaints handler replies within eight weeks at most, usually far sooner, with a decision that explains what happened and what is being done.

What if the reply falls short?

Ask for a final decision in writing if the reply leaves you unsatisfied. Requesting a written outcome keeps the case open for the next step.

A regulator you can turn to

Take an unresolved case to the UK Gambling Commission once eight weeks pass or you hold a final decision. The regulator needs that written outcome with your complaint.

Support recap

Spindog Casino staff reply before you ask

Worry that a small question means a long wait is what these answers remove.

trustWhere should I send a request to copy or delete my data?+

Address your request to [email protected], stating whether you want a copy or a deletion. Include your registered email address so the right file is located without delay. A confirmation follows once the request is logged and checked against your account.

trustWhat happens if I write to you in German?+

Write in English, German, Finnish or Norwegian and the reply comes back in that same language. Staff answer in all four every hour of the day. Anything sent in another language gets a short English reply pointing to these four.

trustDo I need to verify before my first withdrawal?+

Verification takes about 46 hours once all three documents are in: proof of identity, proof of address and payment method confirmation. Send them to [email protected] when asked and the clock starts from a complete set. Missing pages are the usual reason a check runs longer.

trustCan I check the Spindog Casino licence number somewhere?+

Look for licence 71866-4697-R-908820, held by Spindog Casino Ltd and granted by the UK Gambling Commission. That number covers the games, the bonuses and the payments shown on this site. Support confirms the same figure on request, with no delay.

trustWhat if I want my account closed for good?+

Ask support in live chat or by email and the account is closed, with any balance settled to your payment method. Note the one-account rule: a second profile would be shut down too. Self-exclusion is the better route if gambling is the reason.

trustCan I get help at 3am on a Sunday?+

Reach live chat or the phone line at any hour, weekends included, because support runs 24 hours a day, seven days a week on GMT. Chat and calls both typically connect in about two minutes. Email sent at night is answered within 12 hours.

Getting free help beyond our walls

Gambling problems deserve help from people with no stake in your play. Three independent organisations in the United Kingdom, GamCare, BeGambleAware and GAMSTOP, offer free support, and our team will point you to them at any hour.

GamCare. Talk to trained advisers about gambling harm, in confidence and at no cost.

BeGambleAware. Read clear guidance on risky play and find local help near you.

GAMSTOP. Block yourself from gambling sites and apps across the United Kingdom.