Three things first

Checked once, paid without waiting: Spindog Casino verification

While your withdrawal waits, the licence requires us to confirm who you are, and that takes up to 46 hours.

Start the check

Operating under licence 71866-4697-R-908820 since 2017, audited by BMM Testlabs, SIQ, and Gaming Laboratories International.

Before you upload

Your situation at a glance

After this table you will know who reviews your papers and where to ask.

Who checks

Spindog Casino Ltd

Licence held

UK Gambling Commission, 71866-4697-R-908820

Time taken

46 hours

Required from

The first withdrawal at the latest

Questions to

[email protected]

Minimum age

18+

Fewer repeats

How do you clear the check first time?

Use this when the request for documents lands in your inbox and you want one clean pass.

Get the corners in

Photograph the photo page of your passport or the front of your driving licence against a plain surface, with every corner inside the frame and no glare.

Address confirmed once

Next comes proof of address: a bank statement or utility bill showing your name and the address you registered, sent as a full page rather than a crop.

Which digits stay visible?

If you paid by card, send a screenshot showing the first six and last four digits and your name, with the deposit amount visible.

Payout freed within 46 hours

Nothing more is needed from you while the file is reviewed within 46 hours; watch your inbox in case one page came out blurred.

Three papers

Match your uploads to their purpose

The usual worry is handing over too much, so this table shows only what each copy must reveal.

Proof of identity

ConfirmsWho you are

Must showPhoto page, all corners in frame

Proof of address

ConfirmsWhere you live

Must showYour name and registered address

Payment method confirmation

ConfirmsThat the money was yours

Must showName, card ends, deposit amount

Check moments

Moments when the casino asks for your papers

Read this after a message about documents lands, or before you plan a withdrawal.

Room to stake more safely

Raising a limit changes what the licence lets you lose, so affordability figures are re-read and up-to-date identity and address papers are requested alongside the new figure.

Before play, not after

Where age has not yet been established, play pauses until a passport or driving licence shows you are 18 or older, as legal_age requires.

Why is my payout held?

Money leaves the account only once identity, address and payment method are all confirmed, so the payout you requested may wait while those three papers are checked.

Routine, then it settles

Sums far above your usual pattern prompt a closer look under anti-money-laundering rules, and a bank statement or payslip may be requested to explain the size.

Your larger deposits and the money behind them

Licensed operators in the United Kingdom must ask about the origin of money staked on their tables, and our licence 71866-4697-R-908820 from the UK Gambling Commission carries that duty. Being asked is routine, applies across the market, and signals nothing about you personally.

Depending on how you fund play, a few of the following may be requested.

Recent bank statements
Payslips from your employer
Tax return or self-assessment
Proof of a property sale
Evidence of savings or an inheritance

Your document came back refused

Sharper picture, quick pass. Cameras that hunt for focus leave lettering soft, and a corner folded out of frame hides the very detail the checker needs to confirm. Lay the paper flat in bright daylight Fill the whole frame with the document

Can I crop the edges off? Software that trims, brightens or hides part of a page makes it unverifiable, so genuine papers are returned because the whole frame has to be seen. Send the untouched original file Keep all four edges visible

Fresh date on the page. Address papers lose their value once they age out of the accepted window, however genuine they are, so a fresher statement from the same account is needed. Pull a new statement from your bank Check the date before sending

Know before you send

Answers that get your payout moving

Use these answers when a payout is held back or a photo keeps being refused.

Can I use my phone camera for identity photos?+

Yes. A phone camera works well as long as the whole document fits in the frame, all four corners are visible and no flash glare covers the text. Send the picture straight from the device rather than a screenshot.

Do I need to be checked before I can withdraw?+

Yes. The licence requires your identity to be confirmed before the first payout leaves. Spindog Casino may ask earlier than that, at registration or after your first deposit, so a clean set of documents ready in advance saves time later.

Will you ask me for the same papers twice?+

Usually not, once a document has been accepted it stays on file. A fresh copy may be requested if the old one has expired, if your address has changed, or if a payment method is added that was not there before.

Which regulator licenses this casino and under what number?+

Spindog Casino Ltd holds a licence from the UK Gambling Commission, license number 71866-4697-R-908820, and is registered as Company No. 57454976 (United Kingdom). Both details can be checked against the regulator's public register.

What happens if my document gets rejected?+

A refusal is almost always about the picture, not about you: a cut edge, a blurred line or a hidden corner. Send a new full-page copy in good light, or write to [email protected] and the team will say exactly what failed.

How many hours does the document review take?+

Reviews are completed within 46 hours of everything arriving. Most sets are cleared sooner, and the clock only starts once every requested item is with the team, not when the first file is sent.